Refund policy

We're serious about one thing: your coffee should be amazing. That's why we roast every bag fresh to order — no sitting on shelves, no stale surprises.

Because our coffee is a fresh, perishable product, we don't accept returns. But if something arrives damaged or just isn't right, we've got you covered. Reach out within 14 days of delivery and we'll send a fresh bag your way. We refuse to let anything stand between you and your next great cup.

Please include your order number, a description of the issue, and a photo if possible. To start a claim, contact us at support@humblebeanscoffee.com.

Wholesale customers: Please contact your account rep directly, or email support@humblebeanscoffee.com with "Wholesale" in the subject line. We'll resolve quickly through credit, replacement, or refund — whichever works best for your operation.